Refund and Returns Policy

At Micro Center India, we’re committed to quality products and service. If you face any issues with your purchase, please review our conditions, processes, and terms below.

1. Conditions for Refunds, Returns & Replacements

1. Eligibility:
   
   • Defective, damaged-in-delivery, or wrong items.
   • A valid unboxing video is mandatory showing:
     
     • Package condition before opening.
     • Full unboxing process.
     • Product details highlighting any damage/defect.
   • Claims without video cannot be processed.
2. Time Frame:
   
   • Initiate requests within 7 days of delivery.
   • Late requests may be declined.

2. Process

1. Refund:
   
   • We review your claim and video evidence.
   • Approved resolutions:
     
     • Full refund to original payment method.
     • Replacement or return.
   • Processing takes 5–7 working days after approval.
2. Return:
   
   • We’ll share return instructions once approved.
   • Return in original packaging with all accessories & manuals.
3. Replacement:
   
   • No-cost replacement for defective, broken, or wrong items.
   • Video evidence is required.
   • If out of stock, you’ll be offered refund or restock timeline.
4. Customer Responsibility:
   
   • Inspect and record unboxing carefully.
   • Handle packaging gently to support your claim.

3. Terms & Conditions

1. Processing only after unboxing video & issue verification.
2. No refund if mishandled post-delivery or evidence is insufficient.
3. Refunds issued only to original payment method.
4. Returns/replacements require original packaging & all accessories intact.